Delivery Information
* COVID-19 UPDATE *
Please note that deliveries to all countries outside of the UK have currently been paused and we hope to restart these as soon as possible. We are very sorry for any inconvenience.
We would like to reassure our UK based customers that our warehouse operations and deliveries are functioning as normal whilst keeping the team healthy and safe.
You can confidently shop online knowing that your parcel will be delivered as normal!
For all international / worldwide orders (including Europe) delays may occur depending on your countries rules and regulations due to Covid-19. We aim to process and send your orders as quickly as possible from our facility but please remain patient with the courier/delivery.
Thank you.
DELIVERY RATES
We deliver internationally to selected countries throughout the world via DPD.
(DPD is only used in countries that support this courier)
Please take a look below to find your country.
If you do not see your country listed below then please
contact us to organise a potential bespoke delivery.
United Kingdom
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| DPD Free Standard | Any Order | FREE | 2 - 5 Days |
| DPD Next Business Day | Any Order | £5.00 | Next Business Day |
Ireland (Republic of Ireland)
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Express | Any Order | £7.50 | 3 - 7 Days |
| Free Express | Spend £100 + | FREE | 3 - 7 Days |
Channel Islands
Isle Of Man, Jersey, Guernsey
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Express | Minimum £50 | £15.00 | 3 - 7 Days |
| Free Express | Spend £150 + | FREE | 3 - 7 Days |
USA
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Standard | Any Order | £7.50 | 3 - 14 Days |
| Express | Any Order | £10.00 | 3 - 7 Days |
| Free Express | Spend £100 + | FREE | 3- 7 Days |
Germany & France
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Express | Any Order | £5.50 | 3 - 7 Days |
| Free Express | Spend £100 + | FREE | 3 - 7 Days |
Other European Countries
Italy, Austria, Belgium, Netherlands, Luxembourg, Spain, Portugal
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Standard | Any Order | £6.50 | 3 - 14 Days |
| Express | Any Order | £8.50 | 3 - 7 Days |
| Free Express | Spend £100 + | FREE | 3 - 7 Days |
Switzerland
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Standard | Any Order | £9.50 | 3 - 14 Days |
| Express | Any Order | £13.50 | 3 - 7 Days |
| Free Express | Spend £150 + | FREE | 3 - 7 Days |
Scandinavia & Nordic Countries
Denmark, Norway, Sweden, Finland, Iceland
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Standard | Any Order | £9.50 | 3 - 14 Days |
| Express | Any Order | £12.50 | 3 - 7 Days |
| Free Express | Spend £150 + | FREE | 3 - 7 Days |
Canada
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Standard | Minimum £75 | £10.00 | 3 - 14 Days |
| Express | Minimum £75 | £20.00 | 3 - 7 Days |
Australia
| Delivery Name | Order Value | Cost | Delivery Times |
|---|---|---|---|
| Standard | Any Order | £14.50 | 3 - 14 Days |
| Express | Any Order | £18.00 | 3 - 7 Days |
| Free Express | Spend £200 + | FREE | 3 - 7 Days |
When you place an online order with Timbuktu, it is handpicked by our team here in the
United Kingdom and sent straight to your door, wherever you are.
If you order before 2pm your parcel will be picked and dispatched the same day. This is important to note when ordering with Next Business Day Delivery in the U.K. These orders placed before 2pm Monday - Thursday will arrive the next business day. If you place your order after 2pm on a Friday then the parcel will not be picked and dispatched until the following Monday, meaning, for a Next Business Day Delivery in the UK, your parcel will not arrive until the Tuesday. If you place your order before 2pm on a Thursday then your parcel should arrive on the Friday, the next business day.
Northern Ireland, Channel Islands and some Scottish Highlands addresses, please note that your deliveries may be delayed by 1-3 days depending on the location of your address and accessibility. We aim to get orders delivered to your front door as fast as possible and as you ordered but we are dependent on the courier services, please be patient with us in this instance.
Please note that we aim to pick and dispatch your orders straight away, however, during busy periods please allow for an extra 1-2 business days.
We are a small independent family business and we aim to do our best!